> For the complete documentation index, see [llms.txt](https://docs.synaps.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.synaps.app/workspace-and-billing/fix-a-payment-problem.md).

# Fix a payment problem

Find a failed or incomplete payment and return your subscription to an active state.

You must be the **team owner**.

## Resolve a failed payment

1. Select the team with the payment problem.
2. Open the gear beside its name, then **Subscription**.
3. Click **Fix payment** in the notice, or **Update payment** in the credits banner.
4. Follow Stripe's prompts to update the payment method and complete the outstanding payment.
5. Return to Synaps and reopen **Subscription** to check the status.

<figure><img src="https://610775476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzriLrFv2ZhYgQvlapF0%2Fuploads%2FYBGesk5xiM6cxKOZI3dH%2Fworkspace-and-billing-fix-a-payment-problem-01-ui.png?alt=media" alt="Subscription showing a Payment failed notice and the Fix payment button."><figcaption><p>The payment notice provides the next action for this team's subscription.</p></figcaption></figure>

## Understand the status

| Status                 | What to do                                                                                 |
| ---------------------- | ------------------------------------------------------------------------------------------ |
| **Past due**           | Update the payment method to keep the subscription.                                        |
| **Unpaid**             | Paid features are paused. Resolve the payment; check any end date shown in the notice.     |
| **Payment incomplete** | Complete the initial Stripe payment before changing plans. Use **Manage** to open billing. |
| **Checkout expired**   | Start a new subscription from the plan chooser.                                            |

## Check the result

The Subscription card should show **Active**, and the payment warning should disappear. If the warning remains after payment, check Stripe for an outstanding payment before trying another plan change.

## Related guides

[Manage payment details and download invoices](/workspace-and-billing/manage-payments-and-invoices.md) · [Upgrade your subscription](/workspace-and-billing/upgrade-your-subscription.md).